Instructional Support Manager
East Stroudsburg University · East Stroudsburg, PA · Unknown · Staff (Full-time)
East Stroudsburg University is hiring an Instructional Support Manager! Located in the beautiful Pocono Mountains of Pennsylvania, ESU’s proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country’s largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun.
As the Instructional Support Manager, you will need to think creatively and be comfortable supporting the development of online and blended courses. You will be an active member of the Academic Affairs Team and will work closely with the Provost making data informed decisions from KPI’s to meet Strategic goals. You will thrive in this role if you like combining your Instructional Technology background and excellent communication skills all while optimizing program delivery to maximize student success. To be successful in this role, you must possess outstanding customer service skills, previous experience conducting online training, and working knowledge of higher education curriculum development.
Your normal hours will be Monday to Friday 8:00 AM to 4:30 PM. You may have to flex your schedule from time to time based on the needs of the business to be a true Instructional Support Manager. This position requires travel up to 10%. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU Enrollment Services operations humming.
What Will I Do At ESU? (AKA Essential Duties)
- Provide instructional design consultation with faculty members.
- Set priorities and delegate responsibilities across the Center for Teaching with Technology (CTwT) team to align with university-wide teaching and learning goals, online education strategies, and instructional support needs.
- Develop and track key performance indicators (KPIs) for CTwT operations and, using data to evaluate impact, identify trends, and guide strategic planning.
- Research and implement various technologies and provide tutorials on their usage.
- Collaborate with Faculty on how to best integrate technology into their courses.
- Provide D2L support as well as other technologies including Respondus Lockdown Browser and Monitor, Turnitin, Zoom, Camtasia, and Panopto.
- Participate in other instructional design initiatives such as assisting in the creation of online courses and in the implementation of open educational resources in support of the use of free e-textbooks.
- Coordinate and conduct faculty training in online teaching methods and practices.
What We're Looking For (AKA Qualifications)
- Master’s degree required in related field, such as Instructional Technology, combined with 1 or more years of experience as an instructional designer in higher education.
- Excellent communication skills, needed to provide training, instruction, and to present complex information to faculty members.
- Able to apply critical thinking skills to solve problems independently.
- Highly proficient in data management tools, software, and able to communicate system details to others.
- Able to quickly pivot between work tasks when unplanned events occur that need immediate attention.
- Demonstrate effective collaboration with stakeholders.
- Strong time management skills to effectively manage multiple tasks.
- Valid Drivers License.
- Able to read, write, and comprehend English; able to follow verbal instructions.
- Experience with Word, Excel, Teams required.
