Instructional Designer
Southwest Tennessee Community College · Memphis, TN · On-site · Staff (Full-time)
The Instructional Designer designs, delivers, and evaluates high-quality professional learning experiences that build employee capability, leadership effectiveness, and organizational capacity across the College.
Reporting to the Assistant Vice President for People & Culture, this role supports institution-wide learning initiatives through online, blended, and instructor-led training while ensuring compliance with accessibility, quality, and regulatory standards.
Job Duties
- Design & Development
- Consult with stakeholders to conduct needs analyses and translate performance gaps into measurable learning objectives.
- Design and develop instructor-led, blended, and self-paced modules (microlearning, interactive e-learning, job aids, videos, simulations).
- Build and maintain course shells, templates, and style guides; apply UDL, adult-learning, and assessment best practices.
- Prototype quickly; iterate using learner analytics, surveys, and usability testing.
- Digital Learning & Learning Management Systems
- Design and develop self-paced and blended online learning experiences that scale institutional training and increase access across campuses and modalities.
- Administer and maintain the professional-development learning management system, including course setup, enrollments, automation, reporting, and data integrity.
- Convert in-person training and institutional initiatives into scalable online formats.
- Package, upload, and troubleshoot SCORM and xAPI content and integrate third-party learning tools and open educational resources as appropriate.
- Develop dashboards and reports to track participation, completion, and learning outcomes.
- Instructor-Led Training & Accessibility Compliance
- Design and facilitate in-person and synchronous instructor-led training sessions for faculty, staff, and supervisors.
- Lead accessibility audits and compliance reviews for e-learning and training materials to ensure alignment with WCAG 2.1 AA, Section 508, and institutional standards.
- Provide guidance and remediation strategies to ensure accessible and inclusive learning across all modalities.
- Coach facilitators and presenters on inclusive instructional strategies, active learning techniques, and effective delivery practices.
- LMS Administration & Learning Technologies
- Administer the professional-development LMS (catalogs, enrollments, groups, automation, reporting, data quality).
- Package, upload, and troubleshoot SCORM/xAPI content; integrate third-party tools and OER as appropriate.
- Create dashboards and standard reports on participation, completion, satisfaction, and learning transfer; surface insights for decision-making.
- Ensure data, content, and user experiences meet security, privacy, and accessibility requirements.
- Facilitation, Coaching & Support
- Facilitate live sessions and webinars; coach facilitators on active learning, inclusive pedagogy, and assessment strategies.
- Provide just-in-time support to learners and managers; document knowledge base articles and quick-start guides.
- Coordinate pilots and A/B tests to evaluate modality, sequence, and media effectiveness.
- Quality, Accessibility & Compliance
- Apply QM-aligned review checklists and WCAG 2.1 AA accessibility standards (alt text, headings, transcripts/captions, color contrast, keyboard navigation).
- Establish version control and content lifecycle processes (review, refresh, archive).
- Collaboration & Project Management
- Manage multiple projects using defined charters, timelines, and stakeholder maps; communicate risks and status updates.
- Partner with People & Culture Operations (onboarding, compliance), and divisional teams to align training with workforce and student-success outcomes.
- Artificial Intelligence
- Facilitate workshops and learning experiences that build employee confidence in using AI responsibly for instructional, administrative, and leadership tasks.
- Review AI-assisted learning content to ensure accessibility, accuracy, inclusivity, and alignment with institutional standards and compliance requirements.
Minimum Qualifications
- Bachelor's degree in Instructional Design/Technology, Education, Organizational Development, or related field.
- Three (3) + years of experience designing blended/e-learning and facilitating training for adult learners.
- Experience administering an LMS and building SCORM/xAPI content; demonstrated accessibility-first design.
- Portfolio showcasing learning assets (e-learning, facilitator guides, job aids, videos, assessments).
Preferred Qualifications
- Master's degree in Instructional Design/Technology, Learning Sciences, or related field.
- Experience in higher education or public-sector HR/organizational development environments.
- Quality Matters (QM) training/certification; ATD, CPTD, or comparable credentials.
- Experience with data integrations, SSO, and HRIS/LMS connections; xAPI/LRS familiarity.
- Experience administering an LMS and building SCORM/xAPI content; demonstrated accessibility-first design.
- Any of the following certifications:
- QM
- ATD (APTD/CPTD)
- Accessibility (e.g., IAAP CPACC)
- Project management (CAPM/PMP)
- Coaching/micro-credentials
Knowledge, Skills, and Abilities
- Expert knowledge of instructional design models (ADDIE, SAM) and adult learning theory; strong content writing and storyboarding skills.
- Proficiency with e-learning authoring (Articulate 360, Rise, Storyline; Camtasia or comparable media tools).
- Hands-on LMS administration experience (e.g., Bridge, Canvas, Cornerstone, Absorb, Docebo, or similar).
- Data literacy: build reports/dashboards and translate insights into design improvements and recommendations.
- Accessibility expertise (WCAG/Section 508); familiarity with UDL and Quality Matters course design standards.
- Strong client service orientation; ability to partner, influence, and facilitate across various stakeholder groups.
- Excellent organization and time management; able to juggle multiple priorities in a fast-paced environment.
- Working knowledge of AI-enabled instructional design tools and responsible-use principles, including ethical considerations, accessibility, and data privacy.
