Learning Experience Design Lead
University of Michigan · Ann Arbor, MI · Hybrid · Staff (Full-time)
Salary USD 90,000–100,000
Apply by Mar 20, 2026
Posted Feb 23, 2026
The Center for Academic Innovation at the University of Michigan is seeking a qualified Learning Experience Design Lead to manage a team of Learning Experience Designers that provide end-to-end learning design support across the Center's online learning portfolio. In addition to providing team leadership and supervision, you will provide expertise in learning experience design processes, research-informed pedagogies, and thoughtful integration of educational technology. The Learning Experience Design Lead will report to the Associate Director of Learning Experience Design and work closely with the Director of Learning Design.
Responsibilities*
Team Management
- Provide supervision and coaching of direct reports by managing workloads, ensuring consistency in processes and communication of organizational policies, providing regular feedback on individual performance and assessing performance through the annual performance review process.
- Foster a culture of continuous improvement and learning within the Learning Experience Design team by leading engaging team meetings, identifying impactful professional development opportunities and discussing career pathing opportunities with individual team members, and creating onboarding and upskilling programs.
- Lead and cultivate service practices across the Learning Experience Design team for ensuring optimal faculty and client experience, align diverse perspectives to make progress, and build partner relationships.
- Maintain a respectful work environment by setting clear expectations for behavior and leading personal and team conversations.
- Think about bandwidth and succession planning by assessing important processes, initiatives and individual roles within the Learning Experience Design team.
- Demonstrate organizational leadership by seeking to understand center-wide policies and processes and communicating policies and processes effectively to team members.
- Proactively communicate and offer guidance related to change management in support of effective transition as team members navigate organizational change.
Learning Design Process Management
- Lead development and implement efficient workflows for end-to-end learning design processes for non-credit and for-credit courses as follows:
- Support project scoping conversations and proposal reviews.
- Communicate project specifications and requirements to learning experience designers and design teams.
- Lead project kick-off processes and creation of norms that support design teams and external partners throughout the lifecycle of a project including needs analysis, persona development, learning outcomes, course mapping, assessment design, engaging content creation, quality assurance processes, and evaluation.
- Lead processes related to copyright accessibility compliance for cross-team collaboration and third-party vendors.
- Lead design processes for ensuring compliance with regulations around non-credit and credit-bearing courses
- Provide analytical guidance to project teams, recommend solutions to problems, ensure adherence to quality standards, and review project deliverables.
- Lead processes that preserve integrity of course design in situations where reuse of content occurs between non-credit and credit-bearing courses.
- Support on-time delivery of projects.
- Maintain high-level view and specialized knowledge of product requirements and platform features to provide team members with relevant pedagogical specifications, detailed documentation, and considerations around learner effort and assessment.
- Work with important partners at the Center including partnership development, marketing and communications, project management, media design, operations, program management, and program operations to ensure seamless implementation of learning design processes that lead to successful projects and outcomes.
Required Qualifications*
- Bachelor's degree in related field (education, instructional design, educational technology, or learning sciences) and five or more years of related learning experience design experience (instructional design, educational technology, educational project management, learning sciences, or consulting).
- 2 or more years of team management and supervisory experience, including assigning project work, managing process design and implementation, coaching direct reports, and performance management duties.
- Experience with educational technologies and programs, open educational resources, and learning management systems, such as Coursera, edX, FutureLearn, and Canvas.
- Working knowledge of standards for online non-credit and for-credit course design, including copyright and accessibility.
- Understanding of integrating learning theories, instructional design methods, and learner-centered design principles into online learning experiences.
- Exhibits a forward-thinking mindset by investigating emerging developments in learning innovation, such as generative AI, evaluating their potential, and identifying strategic opportunities for integration.
- Experience in leveraging the use of instructional technology to most effectively support course goals and learning objectives.
- Demonstrated expertise in applying a learner-centered approach to online course design.
- Demonstrated expertise in assessing project outcomes and making recommendations for improvement and iteration.
- Demonstrated initiative and customer service-oriented attitude.
- Demonstrated experience applying AI in learning experience design and in the management of team workflows.
